SHIPPING & RETURNS
SHIPPING POLICY
Every icon and prayer card is finished by hand in our studio on Bjarkøy in Arctic Norway and shipped from Norway. Shipping costs are calculated at checkout and shown before you pay. Your order confirmation will tell you when to expect your order to be dispatched.
Icons are wrapped in protective packaging and sent in a stiff box. Prayer cards are sent in a stiff envelope to keep them flat. Please make sure your delivery address is complete and correct when you order.
Orders to the United States are shipped Delivered Duty Paid (DDP). Import duties, customs clearance and handling fees are included in the shipping cost shown at checkout, so there is nothing more to pay on delivery.
Orders shipped to other countries outside Norway may be subject to import duties, taxes or customs fees in the destination country. These charges are set by local authorities and are paid by the buyer.
If your parcel arrives damaged, please email us at post@darkmatternorway.com with photos within 14 days of receipt, and we will make it right.
RETURN & EXCHANGE POLICY
Right of withdrawal: You have 14 days to cancel your purchase, counted from the day you receive the item. This applies to all customers, wherever you live. To cancel, email us at post@darkmatternorway.com with your order number. Return the item no later than 14 days after notifying us, unused and well packed. You pay the cost of return shipping.
We will refund the purchase price, including the original standard shipping cost, no later than 14 days after we receive your cancellation notice. We may hold the refund until we have received the item back. Customs duties or import taxes charged by your country are not refunded by us.
Commissioned and personalised works are made to your specifications, so the right of withdrawal does not apply to them. See Commissions in our Terms & Conditions.
Each piece is made by hand, so small variations in gilding, colour, distressing and finish are part of its character and are not defects. If an item is damaged in transit or has a fault that was present at delivery, email us with photos within 14 days of receipt, and we will repair, replace or refund it. Customers in Norway, the EU/EEA and the UK keep the longer rights given to them by mandatory consumer law.